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Restaurant Chain: Improving Customer Experience and Operational Efficiency

Challenge

A restaurant chain experienced frequent complaints about hygiene standards, slow service, and unauthorized kitchen access.

Solution

IVIS Security implemented hygiene monitoring systems and customer analytics cameras. Cameras tracked service times, kitchen cleanliness, and customer flow in dining areas.

Results

  • Service quality improved by 25%, reducing customer complaints.
  • Hygiene compliance increased by 35%, boosting customer trust.
  • Customer satisfaction scores rose, leading to a 15% increase in repeat visits.

Key Features Utilized

Hygiene monitoring, service analytics, and kitchen security.

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